Shipping

Delivery time

Any order placed on www.renee-lunettes.com will be delivered within the maximum period of 30 days following the order confirmation. The standard delivery period is two to five working days for orders within the Benelux. No deliveries are made on Sundays and public holidays. Orders outside the Benelux and in Europe are delivered within five to ten working days.

If an order is placed and the desired products are temporarily unavailable, partial delivery will be made. When the missing product is available again, it will be automatically resent to the addressee's indicated address. This partial shipment cannot be cancelled. In the event that a product is permanently out of stock after the time of the order, a refund will be issued for the product in question.

ATTENTION: If the order is returned to the sender (being René(e) Lunettes) due to absence during the offer or a wrong delivery address, René(e) Lunettes reserves the right to charge new shipping costs to the purchaser when the order is resent. If the package is returned to the sender a second time, it will not be resent to the purchaser and the total amount of the order will be retained by René(e) Lunettes.

Shipping costs

Shipping within the Benelux is free for orders above €40, excluding shipping costs. All orders below this amount, are shipped at €5.

Orders placed outside the Benelux and within Europe are shipped at €12, regardless of the order amount.

René(e) Lunettes is not responsible for additional taxes and/or duties of the destination country. The buyer will be held responsible for all restrictions, duties, taxes and other charges imposed by the destination country. Under no circumstances shall René(e) Lunettes be responsible for import duties, taxes or customs charges.

When the order arrives in the buyer's country and:

  • the buyer refuses to accept the package;
  • no attempt is made to claim the package;

René(e) Lunettes reserves the right to abandon the package and cannot be held responsible for a refund.

Overview

 

SHIPPING COST

DELIVERY TIME

WITHIN BENELUX

€ 5

Free for orders over € 40

2 to 5 working days

OUTSIDE BENELUX, WITHIN EUROPE

€ 12

5 to 10 working days
Order picking

Orders placed at www.renee-lunettes.com are shipped via our logistics partner (see below). Each order is handled at the logistics centre within three working days after ordering. Picking times are Monday to Friday, from 2 pm to 4 pm, excluding public holidays.

Orders are handled in our warehouse:

DistriMedia for René(e) Lunettes
Schoenstraat 14
9140 Temse
East Flanders, Belgium